Hello GoCar newbies! If you’re using a GoCar and stuck in traffic (a regular occurrence for most of us these days lol), you might be panicking! Some of your questions might include – “What can I do? Can I extend my booking? How do I do that? Who do I call or where can I check to extend?”.
Don’t panic… Follow our guide and we’ll walk you through 4 simple steps to extend your trip (only applicable to Round Trip bookings).
Select the extra hour(s) needed for the extension.
*Take note: Extension must be made at least 15 minutes before your current booking ends.
Once payment is made, proceed to view the extended period in “My Booking”.
Take note: Extension of your booking is subject to the car’s availability. We strongly encourage our users to allocate longer duration to avoid late return penalty.
Just a friendly reminder: Extension is not possible if your booking time has ended. If there is another booking after your reservation, you will not be able to extend.
If you do not extend – there will be a penalty fee for returning the car late and causing inconvenience to another member.