If you’re not sure about what’s in store when booking a GoEV, read on for some important things you need to know when you START, CHARGE and END your trip.
If it’s your first time using GoEV, check out some key steps here that will sure to be useful.
GoEV car should have the EV cable plugged in. DO NOT unplug the vehicle without unlocking the car (if its not plugged in, its ok).
Launch your GoCar mobile app, click START TRIP under In Progress / Upcoming in My Bookings section. Take photos to record the condition of the GoEV as usual and Unlock the vehicle.
Check to make sure you have the EV essentials – EV cable / adaptor. Take photos to document that you have these items available during START of your trip.
Selected vehicles may come with ChargEV access cards (depending on the location).
To remove the EV cable, please open the door and press the ‘Fuel Pump’ button located at the driver’s bottom right side.
Roll up and put the EV charger cable back on the cable hook and you’re ready to start your trip.
(P/S: please help to put the GoEV standee back at the parking spot so that no other drivers will take your spot when you return).
Best to plan ahead when it comes to charging your GoEV. You are free to charge your GoEV at any EV charging station, the charging cost however is covered by you.
Selected GoEV units may come with access to ChargEV cards in the vehicle, and is able to access selected AC charger locations (excluding BMW, Starbucks locations).
Park at the EV bay, and press the ‘Fuel Pump’ button located at the driver’s bottom right side to open the EV charge port.
Take the EV cables from the car boot and plug it into the car and the EV charger.
[Only applicable to selected locations] In cases where there is a ChargEV card available, tap the top of charger to activate the charger and tap the card to remove the EV cable.
Please adhere to the instructions listed on the ChargEV app / standee.
Ensure the light on the EV charger is blue and blue lights at the front of the GoEV should light up to tell you it is charging.
Things to take note when returning your GoEV to ensure we continue to pass on the enjoyable experience to the next GoEV user.
Park the GoEV back at the designated GoEV spot.
Press the ‘Fuel Pump’ button located at the driver’s bottom right side to open the EV charge port.
Use the EV cable / adaptor that is connected on the EV charger to connect to the car.
Once the GoEV is charging, you can proceed to launch the GoCar mobile app to end your trip.
Upload photos of your ChargEV card (if applicable) & EV cable in the boot to document that these items are present the point of return.
(P/S: please help to put the GoEV standee back)
Have some other questions? Check out our FAQ here.
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