We are looking for a talented and experienced Customer Experience Executive to help us provide exceptional customer support. If you are someone who can empathise with our members’ needs and is good at troubleshooting problems, come join our team!
Job Description:
Handle large amount of incoming calls and messages in a professional manner
Identify and assess customers’ needs to achieve satisfaction
Provide daily reports to Head of Customer Experience and/or assigned manager/team leader
Job Requirements:
Preferably 1-year experience as a customer representative
Good command of English (written and verbal); Malay and/or Mandarin is a plus
Able to manage time effectively, prioritise and make decisions with minimal supervision
Able to adapt and respond to different types of characters
Attention to detail and analytical
Familiarity with lifestyle and productivity apps (Waze, Google Maps, WhatsApp, Slack, Facebook Messenger)